Returns & Refunds

ELIGIBILITY

Product eligibility.

Return eligibility can depend on the product, its condition, order status, and applicable safety and hygiene requirements.

Certain products may not be eligible for return once opened or used. The applicable conditions will be communicated as part of the return process.

DAMAGED ORDERS

Received a damaged or incorrect product?

Contact customer support as soon as possible with your order number and relevant photographs or other information requested by the support team.

REFUNDS

Refund processing.

Approved refunds are processed according to the payment method and applicable refund procedure. The time taken for the amount to appear in your account can depend on the payment provider or financial institution.